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Field Support Specialist at Common Networks
San Francisco, CA, US
Company
 
Common Networks was founded on the idea that everyone should have a choice for fast, affordable access to broadband internet. Right now, most homes in the U.S. don't. In fact 62% of homes live in a monopoly broadband market. High-speed access unlocks all the superpowers on the internet. When it works, it can be a great leveling force across the world, giving everyone access to educational tools, entertainment, immediate translations, or even medical care that they wouldn’t otherwise have.
 
Common Networks provides suburban neighborhoods with internet using wireless technology. We interconnect homes in a neighborhood, creating a mesh network between homes and our fiber internet sources. A whole community can then have fast and reliable internet service with only a few locations needing fiber access.
 
Role
 
As a Network Operations Specialist, you’ll be responsible for mapping out the day to day work flow of the field team to build and maintain our network. You handle everything from planning how a future customer will join our network to assisting technicians at current installations. The ideal candidate is also flexible with the days of the week that they will work.
 
This role has a non-standard schedule, please only apply if you are able to work four 10 hour work days including one weekend day.
 

What You Do

      • You are the planner - you will build plans for how all future customers will join our network.
      • You act as a point of contact for all field technicians - if they need assistance you will help them or pass them to the appropriate department that can.
      • You are the field dispatcher - you will know everything that is going on and send the next jobs to technicians as they finish previous jobs.
      • You will maintain the integrity of all the data stored in our internal system.
 

Who You Are

      • Detailed Oriented: You dot all your i’s and cross all your t’s.  Nothing slips through the cracks.
      • Approachable & Patient: Willing to spend extra effort to put others at ease and build rapport – you are warm and sensitive to the needs of others. Makes a point to fully understand people and data before acting, then follows established process and pacing.
      • Great at Priority Setting: A strong multi-tasker with an exceptional ability to prioritize and manage time effectively. You focus on the right things and can seamlessly move between projects & tasks without losing sight of what's important.
      • A Learner: Open to change and learn quickly when faced with new problems – you quickly grasp new concepts and can apply them to your work. You are relentless in finding solutions to existing and new issues.
      • Action Oriented: You enjoy a challenge, can act with a minimum of planning, and seize opportunities when they come your way. You can be counted on to complete tasks & projects on-time.
      • Composed: Flexible and excited to work in a fast paced, rapidly evolving environment.
 

Must Haves

    • College degree and 2+ years of experience in customer service, operations and/or customer facing operational roles
    • Experience working with a CRM and/or CMS
    • Excited to work in a startup environment
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